FAQ

Read answers to our most commonly asked questions.

How do I become a client?

1. You can reach out to us through Get Started or you can give us a call at 833-624-5400.
2. We’ll discuss your needs.
3. We’ll discuss your payment options.
4. You’ll be asked to compete our intake forms prior to your first session. We all hate filling out paperwork, so we offer paperless electronic forms! All forms will be sent to you electronically and you can complete them using your iPhone (or other smartphone), a tablet, or a computer. Our forms are encrypted and HIPAA compliant so you can rest easy that all of your information is safe, secure, and will remain confidential.
5. You’ll come to an initial session where we can discuss your needs and your goals for therapy in depth.
6. You’ll be matched with a provider and you will begin your journey.

Do you offer appointments outside of regular business hours?

Why yes, we offer evening and weekend appointments as needed to accommodate your busy lifestyle.

Is there a wait to see someone?

Typically, no. However, depending on the type of assessment or therapy you are seeking, there may be a slight wait. In general, you can typically get an appointment for the same or following week. We offer appointments during regular business hours and on evenings and weekends.

Do you accept insurance?

We’re In Network with most major insurers, including Aetna, Beacon, Blue Cross/Blue Shield, Cigna, Humana, Medicaid/Medi-Cal, Medicare, Optum, Tricare, Triwest, and United Healthcare. We also partner with some individual plans, including CALPERS, Comcast, Directors Guild, Motion Picture Industry, Las Vegas Firefighters, and the VA Community Care Network. Before initiating services, we’ll verify your coverage, let you know if we’re In Network, and whether you have a deductible to satisfy and/or if you have a copay.

Each provider has different circumstances when it comes to insurance. Some don’t accept insurance, some accept a few plans, and some accept many. We have a limited number of providers who are fully credentialed with all insurance plans. This means that if you wish to utilize your insurance, you may be added to a waiting list until one of our providers has an opening for an insurance-based client. If you are in a crisis or need urgent care, we recommend paying out-of-pocket until we have an opening or seek out other in-network providers in your area.

What if you’re Out of Network?

If we are not contracted with your plan, your provider will collect the agreed-upon fee at each appointment. We can provide you with a “superbill” that outlines the services that were provided. You will then have to submit the forms to your insurance for processing and the reimbursement will be sent directly to you.

Medens Health partners with Reimbursify to help you with filing claims. Reimbursify is a mobile app that streamlines the reimbursement process, and it only takes a few minutes to submit your claim. Reimbursify charges $1.99 to process an individual claim. But you can use the promo code REIMBURSIFVE to get your first 5 claims for free. For more details, visit reimbursify.com or contact hello@reimbursify.com for more information.

How much do sessions cost?

If you’re using insurance, copays typically range from $5-$40. If you have a deductible to satisfy, we’re obligated to collect the full contracted fee at each session. Our team will verify your coverage and confirm your out-of-pocket cost(s) before your first appointment.

If your provider is not In Network with your insurance plan, our fee schedule is as follows:

Licensed staff offer sessions starting at $150.

Pre-licensed staff offer sessions starting at $85. Pre-licensed staff are psychotherapists who have yet to pass state boards following graduation which requires over 3000 hours of supervised therapy by a licensed provider. Pre-licensed and pre-graduate staff are required to attend weekly supervision with a licensed staff in which they discuss their clients and their treatment approaches.

Are there any additional fees?

No, you are only responsible for the out-of-pocket expense(s) for your sessions. For example, if you have a $20 copay, that is the only cost for your care.

Do I need a referral?

Insurance companies routinely cover outpatient therapy services and don’t require a pre-authorization or referral.

However, some Medicaid/Medi-Cal, HMO, and Kaiser Permanente plans do require a referral. Active-Duty Service Members and Veterans require an authorization before seeking treatment from a civilian provider.

Please call the member services number on the back of your insurance ID card to determine if you need pre-authorization or a referral.

Can I use my EAP (Employee Assistance Program) benefits?

Currently, we do not participate in EAP networks. To locate an EAP provider, please call the member services number on the back of your insurance ID card or your employer’s EAP hotline.

Do you accept children?

We accept adolescents 13 and older.

Can my provider write me a letter for an emotional support animal?

Providing ESA letters is always at the therapist’s discretion. We recommend at least five sessions before a therapist provides an ESA letter.

How do I cancel an appointment?

To cancel your initial intake appointment, please call 310-651-6555 or email us at care@medenshealth.

After your first visit, you’ll work directly with your provider to schedule and manage future appointments.

If you’ve elected to receive a text and/or email reminder, you can cancel your appointment by responding to the cancellation option in the reminder alert.

What is your cancellation policy?

If you’ve opted in to receive alerts through text/and or email, you’ll receive a reminder 48 hours before your next scheduled appointment. If you can’t make it, please make sure you cancel at least 24 hours beforehand. Otherwise, you will be charged a no show/cancellation fee.

We do ask all clients to be aware that our staff have limited time slots to conduct their sessions and cancellation/waiting lists of clients wanting to book any available openings. Not only does a late-cancellation or no-show result in the therapist being unable to provide therapy and make a wage for the hour they have available to work, but it also results in other clients being unable to get in for therapy. Please be considerate of our therapists and fellow clients by offering at least a 24-hour cancellation which would permit re-scheduling of that session time.

What kind of background and training do your providers have?

Our staff members have Master’s Degrees and/or Doctorates in Clinical Psychology, Marriage and Family Therapy, and Clinical Social Work. Each member of our team has been carefully screened and represents less than 5% of the applicant pool. They are trained in a variety of theories and have worked with a wide range of people.

Our pre-licensed professionals have been carefully selected by our staff and are working under the supervision of licensed Psychologists and Marriage and Family Therapists. They receive on-going supervision and training as they complete their 3,000 hours of training before they can sit for the rigorous state licensure exam. Each is trained in a wide range of psychological, relationship, emotional, and assessment skills.

Have any additional questions? Please reach out!
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